Frequently Asked Questions

Everything you need to know before booking a CareWell home healthcare service.

How quickly can a caregiver be assigned?

In most cities, we assign a verified caregiver within 24 hours of your request. Emergency cases are prioritized and can often be attended within a few hours.

Are your nurses and caregivers background verified?

Yes. Every caregiver undergoes police verification, reference checks, and clinical skill assessment before being assigned to a patient.

How are your care plans priced?

Pricing depends on the service, duration, and level of clinical care required. We offer hourly, daily, and monthly packages — all transparently quoted upfront.

Can I request a replacement if I'm not satisfied with a caregiver?

Absolutely. We offer a replacement guarantee — simply contact your care coordinator and we will arrange an alternative caregiver promptly.

Do you offer 24/7 emergency support?

Yes, our emergency helpline is staffed around the clock, every day of the year, for urgent care requests and medical concerns.

Can I get a doctor to visit for a routine checkup?

Yes, our network of general physicians and specialists is available for scheduled home visits, including follow‑up consultations.

How does Japa care work for new mothers?

A trained Japa care specialist assists with postnatal recovery, newborn hygiene, feeding support, and traditional recovery massage for the mother.

Can services be paused or rescheduled?

Yes, most care plans can be paused, extended, or rescheduled with 24 hours' notice through your care coordinator.

What safety measures are in place for baby care services?

All nannies and baby care specialists are CPR and first‑aid certified, with training in infant safety and age‑appropriate developmental care.

How do I get started with CareWell?

Simply call our helpline or fill out the appointment form on our Contact page. A care coordinator will call you within a few hours to understand your needs.

Still Have Questions?

Our care coordinators are happy to help — call anytime, day or night.